Changi Travel Services Pte Ltd

Booking Terms and Conditions

Amendments to reservation

We accept amendments to the original reservation, subject to an administrative fee, additional airline charges and seat availability.

Cancellation by you

Cancellations of reservations are subject to both our & vendor cancellation policy: Different cancellation fees applies for different length of time between cancellation date and departure date.

Cancellation by us

Due to unforeseen circumstances, the airlines and hotels may cancel/amend the reservations. In such situation, we will notify you as soon as practicable. Refunds will be made to you and we bear no liability for any further claims, losses, damages or costs sustained by you as a result of the cancellation/amendment.

Information on Travel Documents

You are responsible for the accuracy of the details on your travel documents.

Passport, Visa and Immigration Requirements

You are responsible to satisfy all necessary immigration requirements, including but not limited to, minimum remaining duration of validity of passport, visa, permits, insurance, etc.


You are responsible for the procurement of your insurance policy.


You should visit your doctor to obtain any relevant vaccinations depending on the country you are visiting.

Compliance with Laws

You shall comply with all applicable laws and regulations, including those of the airlines and hotels.


Unless resultant from our negligence or breach, we shall not be liable for any loss, injury, damage, accident, delays and irregularities that may be caused.


Information collected from you shall be used solely for the purpose of completing the transaction and facilitating our provision of services to you.

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